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Best Business Phone Systems: 35+ Tools to Keep You Smilin’ and Dialin’

Best Business Phone Systems
Sales Technology

As you likely know by now, there’s no one-size-fits-all when it comes to any type of technology. VoIP providers are no exception. We’ve thoroughly researched the best business phone systems in the market today and narrowed it down to the top 35+ here.

There are several things that are crucial to any successful business. Today’s companies need internet access and devices to connect, whether those are smartphones, tablets, desktops, or laptops.

They also need at least one ambitious, forward-thinking leader to move things forward. Innovative leaders even know how to find the most affordable services without compromising on quality and customer service.

But even as technology has changed, the need for a way to make voice calls still remains. And it’s no longer sufficient to have desk phones that only make phone calls. Today’s businesses need phones that can easily handle video conferences, multiple-party audio conference calls, inter-office chat, and more.

For that reason, most modern-day businesses turn to Voice Over Internet Protocol (VoIP) phone systems for their audio communication needs.

Available for a low monthly fee, these setups mean that companies can get a new system in place quickly and add and remove employee access as needed. It also means they have a wide variety of tools at their disposal, depending on the provider they choose.

How to Choose the Best Business Phone Systems

You may think VoIP call quality is the most important factor in choosing the best business phone system.

While that’s certainly important, there are many other features to consider as you begin your search. The providers we’ve listed as the best demonstrate a dedication to equipping businesses with the tools they need to collaborate, communicate with clients, and move their companies to the next level.

Top Providers

To arrive at this list, we looked closely at a wide range of solutions, from those serving enterprise-level organizations to those that target small startups.

We’ve weighed all providers using data like:

  • Pricing
  • Customer service
  • Built-in collaboration tools
  • Integrations with popular business solutions

Even with all of those considerations, though, chances are there are features that are more important to your own unique environment than others, so it’s important to consider those as you look through this list.

Sales engagement platforms with phone systems:

35+ best business phone systems:

Outreach.io

As a salesperson, you have a really hard job. You need to talk with the right people at the right time with the right message. Outreach thinks about this challenge differently. They think about how you work so you secure more meetings and build a stronger pipeline.

Outreach provides email tracking, sequence, and sales automation features for use by sales teams.

Their top features include lead intelligence and management, calling, analytics, and marketing campaigns. You can also customize how you schedule emails, notifications, templates etc.

  • Best for: Sales teams of all sizes
  • Price: Available on request
  • Notable clients: Cloudera, Adobe, Zillow

Nextiva

More than 150,000 companies choose Nextiva’s business phone service for a reason. In recent years, the provider has become known as a leader in the industry, topping many “best of” lists.

Nextiva has worked hard to build a platform that covers a wide variety of business needs, including voice, CRM, chat, and surveys.

Whether you’re a small startup with only one employee or a large corporation with offices across the world, your customers will receive a consistent experience with each phone call.

Your team can work in the field, in the office, or from home, with incoming calls following them wherever they go.

Features like an automated receptionist, auto-attendant menu, and professional voicemail will allow you to provide personalized service.

  • Best for: Businesses of all sizes that want an all-in-one solution.
  • Price: $19.95-$40.95 per month.
  • Notable clients: Allstate, Target, Conan.

Aircall

Aircall is a phone system designed for the modern sales team.

It seamlessly integrates into your CRM, eliminating data entry for your reps and providing you with greater visibility into your team’s performance through advanced reporting.

When it’s time to scale, you can add new lines in minutes, and use in-call coaching to reduce ramp time for your new reps.

  • Best for: Sales teams and call centers
  • Price: Starts at $30 per user/month
  • Notable clients: Mention, Uber, Pipedrive

DialSource

The last 15 years of CRM has been focused on improving documentation, process & reporting.

While that helps the sales manager, sales reps are being confronted with complex tasks and fractured tech stacks that cause their effective sales time to plummet.

Currently, 68% of a sales reps day is spent on non-sales related tasks and that is only getting worse. DialSource eliminates fractured systems, automates the entire call process and works natively inside Salesforce and Microsoft Dynamics.

  • Best for: Sales teams and call centers
  • Price: Available on request
  • Notable clients: Texas Rangers, Cloud Sherpas, Lanyon

Mitel

Whether you’re looking for an on-premise or cloud-based solution, Mitel can help.

You can also choose from a standard office or call-center setup, changing your environment as your business grows.

Call centers are where Mitel excels, with modules designed for specific industries, including hospitality, healthcare, government, and education. You can interact with customers in a variety of ways, including phone, chat, and email, even setting up screen-sharing to make technical support easier.

  • Best for: Call centers.
  • Price: Not publicly provided.
  • Notable clients: Hyatt, Major League Baseball, Make-a-Wish Foundation.

8×8

8×8 prides itself on its reliability, with 99.999 percent uptime.

It does this by locating data centers across the globe, setting up with built-in redundancy that ensures if one location fails, another takes over.

Each location is built with the latest VoIP security features to keep data safe as it moves across the network.

Since 8×8 focuses so heavily on its global reach, it’s a winning solution for businesses with an international presence. If you’re trying to grow your customer base across national boundaries, 8×8’s number of data centers will ensure that all customers receive reliable service.

This same connectivity extends to your employees, who can use 8×8 no matter where they are. With an increasing number of companies relying on a remote workforce, this helps build that remote business relationship.

  • Best for: Enterprises with multiple office locations.
  • Price: $25-$55 per month per user.
  • Notable clients: McDonald’s, NetSuite, Regus.

Vonage

Serving both business and residential customers, Vonage specializes in making high-end phone service accessible to every customer.

Setup is a breeze and because the solution is entirely cloud-based, you’ll be able to easily add and remove features as you grow. Collaboration tools include call group, call monitoring, live chat, file sharing, online meetings, and video conferencing.

Vonage also offers Nexmo, which serves as an API that lets you connect your phone system to the various applications you use.

This means when a customer calls in, your employees will have immediate access to information from your CRM, allowing them to customize interactions for a better experience.

This feature requires development expertise, but Vonage offers a developer relations team to work with your development experts to get things set up.

  • Best for: Small businesses.
  • Price: $19.99-$39.99 per month per user.
  • Notable clients: Farmer’s Insurance, ChartLogic, Firefly Educate.

RingCentral

Also going after the small business client, RingCentral promises scalability and easy setup. You’ll have access to more than 50 features, including video conferencing, team messaging, and SMS.

The solution is entirely in the cloud and can be managed using a mobile app, so you can set up and run your phone system without technical help.

High-definition video conferencing makes face-to-face meetings easier for businesses that deal with a remote workforce or client base. Video conferencing includes screen-sharing capabilities to help demonstrate concepts during presentations.

RingCentral also works with a variety of apps that are popular with small businesses. Integrations include Google, Salesforce, Box, and Microsoft.

  • Best for: Small businesses.
  • Price: $19.99-$49.99 per month.
  • Notable clients: Brinker International, Box, MarketForce Information.

1-VoIP

1-VoIP pushes the customer support element, promising customized care long after you’ve signed up for service.

Phone features include digital call forward, do not disturb, and digital softphone.

Business VoIP plans start at $14.97 per month and include more than 40 features, HD call quality, and the ability to bring your existing phones and numbers with you.

Virtual PBX

You can run your business completely on WiFi with Virtual PBX’s solution. They also offer a virtual receptionist, custom greetings, and an automated directory.

But you can also purchase their desk phones.

Plans start at $12.99 per user per month and include local or toll-free numbers and unlimited VoIP minutes between system users.

The higher-priced plans include audio conferencing and one VoIP device per user.

NewVoiceMedia

If your team relies heavily on Salesforce, NewForceMedia may be the VoIP service for you. This cloud-based phone system is geared toward the unique calling needs of sales teams, equipping each employee with the information necessary to personalize those calls.

Every user can access a contact’s call history, and dynamic call routing ensures each caller is routed to the right person the first time.

Related: Phone Sales Closing Tips For Massive Win Rates: Based on 1M Sales Calls

Intermedia

Intermedia focuses heavily on integrations, working hard to create an all-in-one tool for the businesses that uses its products. You’ll have enterprise-grade phone features, including voicemail-to-email, forwarding to mobile devices, and more.

Prices start at $30.99 per user per month and include one direct dial phone number and one extension, internet fax capability, and more.

OnSIP

OnSIP may be a great choice for you if you’re working your business part-time or you find calls are seasonal.

With OnSIP, you only pay for the calls and apps you use, so during those dead times, you’ll save money. You can even sign up for OnSIP’s free plan, which includes everything you’ll need but limits you to online calling only.

On metered plans, you’ll pay only $8.95 per user per month, plus charges for the calls and apps you use.

Tresta

Tresta allows you to run your phone system completely online if you prefer. You can route calls to your cellphone when you’re away from your desk and speak on Wi-Fi when you’re in the office.

You’ll be given an admin panel that lets you add your team members and configure call routing.

Prices start at $15 per month per user, which includes one phone number, unlimited usage, and all of Tresta’s features.

Additional phone numbers start at only $1 per month per number, depending on the number of team members you have.

Ooma Office

With Ooma Office’s VoIP plans, you enjoy features like a virtual receptionist, extension dialing, conferencing, and music for your customers while they’re on hold.

Plans cost $19.95 per user per month, which includes a phone number, a virtual fax, and a conference line. There is a one-time hardware cost of $199.99 per user.

eVoice

A dedicated phone isn’t necessary in today’s office environment since most employees have their own phones.

eVoice lets you add business phone numbers to an existing cell phone for less than $0.50 per day. Your plan will come with a free local or toll-free number, call forwarding, and auto-attendant.

Plans start at $12.99 per month, which includes 300 minutes, two extensions, and six numbers. You can try out the service with a 30-day free trial.

3CX

3CX offers both on-premise and cloud-based VoIP service that’s both easy to install and administer.

Best of all, it’s free for up to four simultaneous calls, with low annual pricing if you want more calls coming in at once. For the first year, you can have up to 16 simultaneous calls for free to let you try out the service.

Xblue

With Xblue, standard and IP phones can coexist, making this the perfect option for any business that wants to operate with a combination of phone types.

Auto-receptionist is standard with every plan, as is call forward to cell phones and voicemail for every user. The best thing about Xblue is that it’s easy to set up.

Features like conferencing, intercom, and voicemail are ready to go as soon as you plug your new phone in.

Windstream

Windstream’s VoIP solution integrates with Office Suite to power easy collaboration from any device. You’ll also get company-wide chat, which means everyone on your team can stay in touch.

Prices start at $50 per month and include unlimited local and long distance. Additional lines cost $30 per line and a month-to-month payment option is available.

JustCall

Designed for sales teams and call centers, JustCall offers a console that lets you assign a phone number to one of 58 different countries.

Any calls that come to that number from that point forward will redirect to your mobile number. Since calls are through an app either on a mobile device or computer, you can also use your smartphone to send and receive text messages.

If you want to keep your personal number, JustCall can port the number so you can use it, as well.

Related: 36 Best Lead Generation Tools to Increase Leads by 300%

Frontier

One important feature that comes with Frontier’s VoIP plan is presence, which gives real-time visibility into the status of your most important contact. This will help you avoid letting important leads fall through the cracks.

Each employee will get a single number, which you can answer on your home phone, work phone, or a mobile device.

They’ll also each have a separate profile that they can sign in and out of.

Prices start at $49.99 for plans with only one or two employees.

Broadvoice

Broadvoice can help businesses at all stages since it offers both metered and standard pricing plans. Metered plans come with standard phone features, plus a mobile app and features like find me follow me.

Some plans come with features like Call Whisper, which lets a supervisor monitor calls, and Time of Day routing. This lets you set up rules to route phones to certain employees during certain time periods.

Moneypenny

Moneypenny is a different kind of phone solution, assigning a dedicated virtual assistant to answer incoming calls.

The result is that customers think you have a full-time receptionist in your office lobby, giving your business the professional appearance it needs to grow.

You can also sign up for a live chat plan that assigns a team of chatters to interact with customers on your behalf and close more deals.

This is an ideal solution for a tech startup that wants to scale but has a limited number of employees available to help make that happen.

Cloudphone

Cloudphone is another solution that equips your business with tools to handle your front-end customer service.

You’ll get a virtual receptionist who routes calls and offers basic information up front to keep you free to handle more important tasks. In addition to incoming calls, you can accept text messages through your assigned business phone number.

All voicemails are transcribed and delivered to your email so that you can go on with your day.

Prices start at $11.99 per month.

Avaya

Avaya specializes in a wide variety of solutions to fit every business’s needs. There’s a messaging app that helps employees stay in touch, as well as a collaboration tool called Communicator.

Officelinx builds communication tools into your email, web browser, and mobile devices to keep your team connected no matter what they’re doing throughout the day.

Phonebooth

For new businesses, Phonebooth’s on-demand pricing will be appealing.

You start at $20 per user per month, which includes nationwide local and long distance, two free phone numbers, unlimited auto-attendants, and more.

However, the problem with this model is that it doesn’t have room for growth. Once your team starts growing you’ll find the $20 per month fee quickly adds up. But Phonebooth’s intelligent call routing and HD-quality voice calls will impress prospects.

Verizon

You’ve likely already heard of Verizon Wireless. In fact, you may even have them as your cellphone provider. If so, they may be an option to consider for your Business VoIP service, since you may be able to work out a bundle deal.

You can choose from plans starting at $35 per month, which includes one to five VoIP lines, unlimited nationwide calling, and more. 

AT&T

For AT&T mobile users, the company’s “Business in a Box” feature may be appealing. With AT&T’s Voice DNA, you’ll get a personal website for each employee accessing your phone service.

With AT&T, you’ll get features like conferencing and unlimited domestic calling, as well as competitive pricing on international calls. If you have remote workers, you’ll also benefit from AT&T’s remote worker/mobility support.

Grasshopper

Grasshopper is another service that lets you run everything from your cell phone, issuing either a toll-free or local number.

You’ll simply forward calls to that number to your cell phone and make and receive calls wherever you are. Voicemails are automatically transcribed and delivered to your email.

Once you’ve chosen your number, you’ll record a greeting and add departments and employees, also directing new business phone numbers to ring to their phones.

Blueface

Whether you’re a small business or larger enterprise, you can find a Blueface plan that works for your own unique needs.

Blueface’s SME plan includes a desktop phone, mobile softphone, conferencing, call recording, fax-to-email, call reporting, and much more.

If you have a call center, you can use Blueface to set it up and manage it. The enterprise plan pairs businesses with a representative who helps set up a full-service call plan that works best.

Nexogy

Businesses can set up phone services with Nexogy and enjoy unlimited hunt groups to ensure all incoming calls are answered.

A user web portal puts an administrator in control of managing each employee’s access. You can set up answering rules to adjust the way calls get picked up, adjusting them as you need to as your business grows and evolves.

Prices start at $17.99 and include unlimited call paths and most of the other features.

All Call Technologies

Geared toward small businesses, All Call Technologies can integrate with a business’s existing phone system and smartphones to direct calls where they need to go. You’ll get both an auto-attendant and backup attendant, with the latter jumping in to take calls when no one is available to answer.

Prices begin at $35 per device per month, which includes unlimited calling to any U.S. phone and single greeting voicemail to email.

Jive

Like other providers, Jive offers a cloud-based phone system that’s easy to use and affordable. But one thing that makes Jive interesting is its control panel, which features a visual dial plan editor that makes setup easier.

Using this plan, you can create rules for how calls should be routed based on date and time.

You can also set up custom greetings here to cover events like holidays when you need to set things up for everyone to be away for the day.

Pricing starts at $19.95 and includes between one and 100 users.

TDS

TDS’s managed IP hosted plan has all the essential collaboration features, including desktop share, instant messaging, and a virtual collaboration room.

Workers have the option to take calls from their mobile devices or computer without sacrificing any of the features they’d enjoy if they were seated at their desks. If you need a few minutes of privacy, you can activate TDS’s Do Not Disturb feature.

NetFortris

NetFortris is designed for larger businesses, offering customized solutions for the enterprise environment.

At the forefront of NetFortris’s services is its unified communications suite, which includes voice, data, and collaboration tools.

You’ll also get screen-sharing and video conferencing features and HUD Web, which lets you easily interact with team members and schedule meetings.

Prices start at $19.99 per user per month, which includes more than 100 phone features, unlimited calls, and 24/7 customer support.

Crexendo

In addition to phone service, Crexendo also offers ecommerce solutions to businesses. Crexendo’s desk phones include a 20-party conference bridge, customizable outbound caller ID etc.

The mobile app lets you make and receive calls from your smartphone using your desk phone number and modify your phone’s settings from anywhere.

Prices start at $19.95 per user per month.

MegaPath

MegaPath’s Unified Communications offering includes video conferencing, desktop sharing, instant messaging, and group messaging.

You can instead choose a standalone phone system or a bundled voice and data plan. The latter option may be best if you’re simply looking for easy voice system setup.

Plans start at $19.95 per user per month, with Unified Communications plans starting at $24.95 per user per month.

Cebod Telecom

With Cebod Telecom, you pay only for the phone lines you use, which means you can save money if you have multiple employees using one phone.

This could be ideal for retail shops or small businesses that have multiple employees working different shifts.

Each phone arrives pre-configured and ready to plug and play.

The pay-as-you-go plan is $8.99 per month per phone, with bundle pricing available once you reach the 37-phone line threshold.

VoIP Studio

With more than 40 enterprise VoIP features, VoIP Studio also offers pay-as-you-go pricing.

Plans include free internet calling, CRM integration, auto-attendant, call recording, and more. You’ll get a free non-geographic number, free number porting, and free inbound calls.

Plans start at $4.99 per user per month. All plans come with 24/7 professional customer support to help you troubleshoot any problems that might come up.


Also published on Medium.

Gaetano

Gaetano is the Director of Demand Generation at Nextiva. With a proven track record of success working with B2B SaaS brands, Gaetano leverages a unique hybrid of expertise in both SEO & Content Strategy to win business results. Outside of marketing, Gaetano is an accomplished music producer and songwriter. To get in touch, follow him on Twitter via @gaetano_nyc