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What has changed in your sales stack utilization due to WFH?

Have you implemented any new technology or started using existing technology in a different way? What have you learned during this time? How are your sales reps doing in terms of sales productivity?

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    • 0
      Profile picture of Mary Green 🔹
      @marygreencny
      ( 7.6k POINTS )
      1 year, 1 month ago

      Hi @bijay this isn’t necessarily a NEW tool I am using, but quite a few people I’m working with didn’t realize Slack did phone calls and screensharing, so I’m using that quite a bit.

      • 0
        Profile picture of Judy Lujan
        @judy-lujan
        ( 1k POINT )
        1 year, 1 month ago

        Same concept with Microsoft Teams

      • 0
        Profile picture of Bijay Mathew
        @bijay
        ( 870 POINTS )
        1 year, 1 month ago

        @marygreencny I love those features of slack. It makes ad hoc calls and meetings really easy.

    • 1
      Profile picture of jakebernstein21
      @jakebernstein21
      ( 3.5k POINTS )
      1 year, 1 month ago

      Interestingly, the tech stack itself has stayed the same, but I have a host of other tools to conduct virtual team-building and such to keep morale up. Slack has a host of apps and plug-ins that I am using for that such as:

      – Donut: helps create virtual meet-up opportunities b/w teammate(s) (individual or groups)
      – Taco: virtual recognition and kudos for jobs-well-done or good work
      – Ice Breakers: share personal anecdotes, weekend highlights and more

      • 0
        Profile picture of Colin Campbell
        @colin-campbell
        ( 9k POINTS )
        1 year, 1 month ago

        Sounds like a weird picnic, lol.

        But seriously, Donut sounds cool. We’ve got a 100% remote team all the time, but I’ve never used it. Starting to think I really should. Are you seeing any drop off in how much people use it? That was always my hesitation with getting something like that – that it would be used at first, then not at all.

        We’ve been using TINYpulse to send the kudos, and loving that, though.

        • 1
          Profile picture of jakebernstein21
          @jakebernstein21
          ( 3.5k POINTS )
          1 year, 1 month ago

          Not seeing a drop-off so far. I used to work for an employee engagement app and some of this is second-nature to me, but as good as any tool is, if leaders are bought in and using it, usually high levels of adoption ensue.

      • 0
        Profile picture of Bijay Mathew
        @bijay
        ( 870 POINTS )
        1 year, 1 month ago

        Donut and Ice Breakers are both great for getting to know far-flung teammates. The thing I like about Taco is that everyone can use it to show appreciation — and I like tacos!

      • 0
        Profile picture of Sara Pion
        @spion
        ( 390 POINTS )
        1 year ago

        Love using Donut! We used it at a previous company and it was a great way to meet someone you wouldn’t usually interact with on a daily basis. We also use 15Five to give virtual high fives to colleagues and do some public recognition of wins which has been awesome for morale.

        • 0
          Profile picture of jakebernstein21
          @jakebernstein21
          ( 3.5k POINTS )
          1 year ago

          Ooh, 15Five – good recommendation. I’ll check it out!

    • 0
      Profile picture of John Moon
      @johnmoon
      ( 1k POINT )
      1 year, 1 month ago

      Speaking from the perspective of a company that offers a product which has a huge use case for remote teams – we’ve definitely seen an uptick in interest from non-tech companies. Super interesting use cases developing among more traditional salespeople who suddenly don’t have the ability to tap each other the shoulder to ask questions. I think in some ways, the WFH situation is forcing everyone to catch up in terms of tech tools.

    • 1
      Profile picture of Judy Lujan
      @judy-lujan
      ( 1k POINT )
      1 year, 1 month ago

      The usage of Microsoft Teams has increased. Uploaded more videos for training since we’ve changed from working in an office to 100% from home. Increased usage of Zoom and Vidyard for videos. Communication is key and providing them with the tools needed as well as knowing how to use to it’s fullest potential. Productivity shifted a bit, after 2-3rd week you can see who is in it to win it and those that needed more guidance. 5th week everyone has higher productivity than when we were in the office.

    • 0
      Profile picture of Macky Bradley
      @mackybradley
      ( 13.3k POINTS )
      1 year, 1 month ago

      Hi @bijay One of the things I had a question….How many companies stopped certain technology as a cost saving measure at the beginning of this crisis?

      • 0
        Profile picture of Bijay Mathew
        @bijay
        ( 870 POINTS )
        1 year, 1 month ago

        @mackybradley good question. My feeling is that if the ROI was there before for a tool it should be there after. Sometimes it is hard to get a proper attribution to the technology. I ran into this at my old company.

    • 0
      Profile picture of renanjark
      @renanjark
      ( 580 POINTS )
      1 year, 1 month ago

      In terms of the stack, we’re using a lot more Zoom or Slack for meetings and checkpoints during the day. We usually do a quick moment for pitching our past day results at the beginning of each day, and always do a 5-minute stretching routine with all the team before starting our activities (which can always be a funny moment).

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