1 on 1 Tips During COVID - 19

Hi All,

Wanting to share some insights I have had during the past 9 weeks running my weekly 1:1's. I have used the obvious mediums in Zoom and Teams but I have also found conducting the sessions out doors while walking has been great. Changing the environment from the "home office" has been effective.

Really keen to hear what others have done during this time.

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    • Profile picture of Colin Campbell
      ( 2.1k POINTS )
      1 month, 2 weeks ago

      That’s a good idea, @liamjohnstone! My manager just yesterday told me she was tired of seeing me sitting inside and encouraged me to get out and take walking meetings while remote.

      I’m curious how you e seen it improve your 1:1’s. What’s the befit for your team so far?

      For my team, I’m trying to start with a “how are you?” And just letting it hang in the air. Even if they don’t tell me everything, I hope they can use it as a tiny moment to check in with themselves.

      I think it can be tempting for some people to go micro on their teams when they can’t see what they’re doing each day, but my advice to try as hard as you can to resist that impulse.

      To make remote 1:1’s actionable, try to talk about outcomes. It shows trust, keeps the conversation focused on what’s most important, and when you’re clear on priorities and have a team you trust, the right actions follow.

      • Profile picture of Jacob Benchetrit
        ( 250 POINTS )
        1 month, 2 weeks ago

        Good points. I’ve been trying to start with a similar “how are you?” and spending some time from there talking about shows we’re watching, music we’re listening to, weekend plans, etc. Trying to keep it super human when we can’t be in the same office.

        After a couple minutes we’ll begin speaking about work initiatives, what we’re working on, where support is needed, etc. I’ve found that it’s been working and 1 on 1s have been engaging.

      • Profile picture of Liam Johnstone
        ( 830 POINTS )
        1 month, 2 weeks ago

        Absolutely – the 1:1 Methodology I have been following has been around the person – always starting with “How are you?” is really important. I am not interested in dissecting Phone Calls, Meetings, Close Rates etc.

        Moving the 1:1s to a walk and talk has been great – we have found a higher level of engagement and allowed them to be honest about their own performance but how I am doing also as a manager. Relaxing the setting has allowed for some real honest conversations.

        Next best thing I think is moving it to a pub

    • Profile picture of Shubham Sood
      ( 1.3k POINTS )
      1 month, 2 weeks ago

      Walking is a good exercise, Liam. It also depends on the nature and importance of work. I wouldn’t walk while closing a $1m contract, nor would I walk while talking to a set of investors- because it’s largely a distraction which will make me an ineffective worker.

      Exercise is though equally important and I take out at least 30 minutes a day prior to starting my work to exercise. I would suggest you try it out as well.

    • Profile picture of Shawn Buxton
      ( 180 POINTS )
      1 month, 1 week ago

      Hey @liamjohnstone a couple of questions my sales leaders ask are:
      1) What are you working on this week that you’re passionate about?
      2) How can I help you crush it??

      Inside OR outside!

    • Profile picture of Liam Johnstone
      ( 830 POINTS )
      1 month, 1 week ago

      @shawn-buxton I love these two questions. The sense of a doing it together can really lift a BDM / AE going into a meeting / demo or a closing situation. Brilliant!

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