How else can you stop churn, even when you are selling to your ICP?
How do you make sure your customers are happy, throughout the entire sales cycle?
This can be fixed by only selling to pure ICP prospects, but not everyone does this. Not doing this will only screw up downstream metrics which impact your valuations, leaves gaps in your revenue AND is a huge disservice to your CS team!
Take a read of this blog, if you still need convincing that CS is outrageously important 👉🏼