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What are the main features of a VoIP solution?

What are the main features of a VoIP solution?

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      Profile picture of robynffo
      @robynffo
      ( 470 POINTS )
      1 week, 1 day ago

      A Voice over Internet Protocol (VoIP) solution typically includes the following main features:

      Voice calls: A VoIP solution allows users to make and receive phone calls over the internet, rather than through traditional telephone lines.

      Video conferencing: Many VoIP solutions include video conferencing capabilities, allowing users to hold face-to-face meetings with colleagues and clients remotely.

      Instant messaging: Many VoIP solutions also include instant messaging, which allows users to send text messages in real-time to other users on the same platform.

      Fax: Some VoIP solutions include the ability to send and receive faxes, which can be done through the use of a virtual fax number.

      Auto-attendant: VoIP solutions often include an auto-attendant feature, which allows for a virtual receptionist to answer and route incoming calls.

      Call forwarding: Many VoIP solutions allow users to forward calls to another number or voicemail.

      Call recording: Some VoIP solutions include the ability to record calls, which can be useful for businesses that need to keep a record of customer interactions.

      Call analytics: Some VoIP solutions include call analytics that provide detailed information about calls, such as call duration, caller ID, and call routing.

      Mobile integration: VoIP solutions can be integrated with mobile devices, allowing users to make and receive calls on their smartphones or tablets.

      CRM integration: Some VoIP solutions can be integrated with customer relationship management (CRM) software, which allows businesses to automate customer interactions and track customer data.

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        Profile picture of thebhupenecosmob
        @thebhupenecosmob
        ( 260 POINTS )
        4 days, 22 hours ago

        Thanks a lot, @robynffo, Awesome information thanks for sharing it with me and clearing my doubt.

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          Profile picture of robynffo
          @robynffo
          ( 470 POINTS )
          3 days, 21 hours ago

          It’s a pleasure to be of help! What doubts did you have about VoIP?

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