Recording your calls?

Hey folks, I’m working on a platform to record and transcribe customer calls to help sales reps and managers with: - Capturing exactly what has been discussed in meetings without taking copious notes - Finding opportunities for self-improvement and coaching in the recorded calls - Improving onboarding of new reps by sharing customer meetings This may sound familiar to other tools and you would be right, but I’m looking for teams that don’t currently record their calls and are looking to get started with that (or dislike their current call recording tool). We are in free beta and I’m looking for feedback from potential users. Worth a chat? We are also working on a bunch of ML enabled features (e.g. meeting summarization and ability ask questions and have ChatGPT answer them) that would help us differentiate. Thanks, Ventsi Tsachev

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      Profile picture of Tess Brown
      ( 3.8k POINTS )
      2 weeks, 6 days ago

      Hi @ventsy – I’m unsure if you are aware but Outreach has a call recording functionality called Kaia! Excitingly there are going to be some great generative AI updates to Kaia that will allow you to leverage meeting summaries and such 🙂 Let me know if you’d want me to connect you to someone over at the Outreach team!

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      Profile picture of Gonzalo Espinoza Graham
      ( 300 POINTS )
      2 weeks, 4 days ago

      Hey @ventsy, my team has been through Otter, Fireflies and Avoma. Would be interested to hear how you guys are better! We have not fallen in love with any of these tools so far, they each have some downsides, but the idea of taking notes using AI is great.

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      Profile picture of robynffo
      ( 1k POINT )
      1 week, 6 days ago

      Hi there! It’s great to hear that you’re working on a platform to record and transcribe customer calls. It’s definitely a valuable tool for sales reps and managers to capture important information from meetings without having to take copious notes. Additionally, being able to review recorded calls can help identify areas for self-improvement and coaching, as well as help with onboarding new reps! Which is super great to have! It sounds like you’re specifically targeting teams that currently don’t record their calls or dislike their current call recording tool. That’s a great approach, as it’s important to focus on a specific audience and address their pain points! Offering a free beta is also a smart move to get feedback from potential users and improve the platform. The ML-enabled features you mentioned, such as meeting summarization and ChatGPT answering questions, would certainly help differentiate your platform from others in the market. However, it’s important to make sure these features are user-friendly and add value to the overall user experience. That’s a great pitch, especially if you can offer a demo or trial of the platform. It would be helpful to see the platform in action and get a better understanding of how it can benefit sales teams. Good luck with the beta testing and development of the platform!

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